Инженер технической поддержки - источники бесперебойного питания, программное обеспечение

Higher education

Working knowledge of major operating systems (Microsoft, Unix) is essential.

Previous Customer support or CRM or sales experience is an advantage

Excellent interpersonal, communications and time management skills.

Ability to multitask, flexible and an ability to learn quickly

Ability to work on own initiative but also as part of a team.

Spoken level of English (at least Intermediate)

50% of time: First point of contact for assigned accounts, ensure that all queries are logged and updated on InTouch and escalated to the relevant support functions if applicable. Take complete ownership of all customer’s issues until resolution and ensure timely follow up on all commitments. Take ownership of all customer queries from “beginning to end”, including critical situations, complaints and etc.​​

30% of time: Providing post sales support to APC by SE’s customers. Assisting customers with unit analysis an completing RMA’s when necessary

20% of time: Logging customer details and problem description for all Customers and escalating cases to the technical support engineers for advanced troubleshooting and resolution.

Follows up of implementation of safety rules and procedures, working discipline, internal company regulation. Informs management in time about all violation and about all factors that can influence security, safety of employees, impair the operation and do damage to company’ activity

Unique experience in international team

Competitive salary

Corporate employment benefits

location: Marina Rozha / Savelovskaya

  Другие вакансии в текущем регионе: Москва